GLOWRY Shipping Policy

At GLOWRY, we are committed to delivering your products safely and promptly. Please read this Shipping Policy carefully before placing an order. By ordering from us, you agree to the terms outlined below.

1. Order Processing Time

All orders are processed within 3-5 business days.

Orders are not processed or shipped on weekends or public holidays.

If we are experiencing a high volume of orders (e.g., during promotions or holidays), processing times may be delayed. We will notify you of any significant delays via email.

2. Shipping Rates & Estimates

Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order.

We offer the following shipping options:

Standard Shipping: Free Shipping 3-5 business days.

Express Shipping: Free Shipping 3-5 business days.

Free Shipping: We may offer free shipping on orders over a certain amount (e.g., $50). This promotion is at our discretion and may be changed or cancelled at any time.

3. Shipping Destinations

We currently ship to All Pakistan.

If you attempt to order from a country we do not serve, your order will be cancelled, and no refund will be issued for any currency conversion fees.

4. Delivery Delays

GLOWRY is not responsible for any delays caused by:

Customs clearance processes.

Weather conditions, natural disasters, or acts of God.

Carrier errors, strikes, or logistical issues.

Incorrect or incomplete address information provided by the customer.

If your package is delayed, we will assist you in contacting the carrier, but we cannot guarantee delivery dates.

5. Incorrect Address

It is your responsibility to provide a correct and complete shipping address.

GLOWRY is not liable for packages lost, stolen, or delivered to an incorrect address due to customer error.

If you realize you have entered the wrong address, contact us immediately at support@glowryofficial.com.

If the package has already shipped, we cannot change the address. You may need to contact the carrier directly or place a new order.

6. Package Theft & Lost Packages

GLOWRY is not responsible for packages marked as "delivered" by the carrier that are subsequently stolen or lost.

If your tracking information shows your package as delivered but you have not received it, please contact your local carrier or postal service immediately. We can provide the tracking information to assist your investigation.

7. Customs, Duties, and Taxes (International Orders)

For international orders, any customs duties, import taxes, VAT, or other fees are the sole responsibility of the customer.

These fees are not included in the product price or shipping cost.

If you refuse a shipment due to customs fees, you will not be eligible for a refund.

8. Order Tracking

Once your order is shipped, you will receive an email with a tracking number.

You can use this number to track your package on the carrier's website.

If you do not receive a tracking email within 3 business days of your order, please contact us at

support@glowryofficial.com.

9. Damaged or Defective Items in Transit

If your package arrives damaged, do not open or use the product.

Contact us immediately at support@glowryofficial.com

with:Your order number.

Photos of the damaged package and product.

We will work with the carrier to resolve the issue and may send a replacement if stock is available.

10. Contact Us

For any questions about this Shipping Policy or your order status, please contact us:

Email:support@glowryofficial.com

Address: Pakistan Kpk Bannu city.