GLOWRY Return and Refund Policy

At GLOWRY, we are committed to providing high-quality, safe, and effective cosmetic products. Due to the nature of our products and strict hygiene standards, we have a specific policy regarding returns and refunds. Please read this policy carefully before making a purchase.

1. No Returns on Opened or Used Products

For the safety and health of our customers, GLOWRY does not accept returns or exchanges on any product that has been opened, used, or tampered with.

This includes products where the safety seal has been broken, the packaging has been opened, or the product has been applied.

This policy is in place to prevent contamination and ensure that every customer receives a product that is 100% safe and hygienic.

2. Eligible Returns

We only accept returns under the following specific conditions:

Damaged Products: If you receive a product that is damaged during shipping.

Defective Products: If the product is defective (e.g., pump failure, leakage due to manufacturing error).

Wrong Product: If you received a product different from what you ordered.

To qualify for a return in these cases:

The product must be unused and unopened.

The original packaging and safety seals must be intact.

You must provide photographic evidence of the damage, defect, or error.

3. How to Request a Return or Refund

If you believe you are eligible for a refund under the conditions above, please contact us immediately at support@glowryofficial.com.

Your email must include:Your Order Number.

A clear description of the issue.

Photographs of the product, packaging, and any damage or defects.

We will review your request within 48 hours. If approved, we will provide you with a Return Merchandise Authorization (RMA) number and instructions on where to send the item. Returns sent without an RMA number will not be accepted.

4. Refund Process

If your return is approved, we will issue a refund to your original payment method.

Refunds may take 7-10 business days to process and appear in your account, depending on your bank or credit card company.

Shipping costs are non-refundable. We do not reimburse for original shipping fees or any costs associated with returning the item to us, unless the return is due to our error (e.g., we sent the wrong item).

5. Non-Returnable Items

The following items are strictly non-returnable:

Any opened or used cosmetic products.

Products purchased from third-party retailers or unauthorized sellers.

Gift cards or promotional items.

6. Late or Missing Refunds

If you have not received a refund after 10 business days:

Check your bank account again.

Contact your credit card company, as processing delays may occur on their end.

If you have done all of this and still have not received your refund, please contact us at support@glowryofficial.com

7. Contact Information

For any questions regarding this policy, please contact us at:

Email:support@glowryofficial.com

Address: Pakistan Kpk Bannu City.